Terms of use

Last updated: 30 July 2026

These Terms of Use (“Terms”) govern access to and use of the website https://swaeduae.ae, related subdomains (including platform and admin hosts where applicable), and the SwaedUAE – Volunteer mobile applications (together, the “Platform”), operated by SwaedUAE Association for Culture and Community Empowerment (“SwaedUAE”, “we”, “us”, or “our”), affiliated with the Ministry of Community Development (MoCD) of the United Arab Emirates.

By accessing or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Related policies (incorporated by reference where applicable):

1. Who may use the Platform

1.1 The Platform supports community volunteering, cultural and social programmes, institutional information, and related services in the UAE.

1.2 You must provide accurate registration information and keep it up to date.

1.3 If you are under 18, you may use volunteer features only with the consent and supervision of a parent or legal guardian where required by UAE law, these Terms, our Privacy policy, and the rules of the hosting organisation. See our Child safety standards.

1.4 Organisations and coordinators must have authority to represent their entity and must comply with applicable licensing and MoCD / competent-authority requirements for community programmes.

2. Accounts and security

2.1 You are responsible for safeguarding login credentials and for activity under your account.

2.2 Notify us promptly at [email protected] if you suspect unauthorised access.

2.3 We may suspend or terminate accounts that violate these Terms, endanger users (especially children), or create legal or security risk.

3. Volunteering and organisation services

3.1 Opportunity listings, schedules, locations, and requirements are published by SwaedUAE and/or verified organisations. Always verify details with the organiser before attending.

3.2 Attendance tools (including GPS check-in and QR codes) are for verification of presence at published events, not continuous tracking.

3.3 Volunteering minutes and certificates are issued according to platform rules and organiser confirmation. Fraudulent check-ins or false participation records are prohibited.

3.4 Acceptance into an opportunity, waitlists, and certificate issuance may depend on organiser and admin review.

4. Acceptable use

You must not:

Violate UAE law, public order, or morals
Upload, share, or solicit child sexual abuse material (CSAM) or any sexual content involving minors, or engage in grooming or exploitation (see Child safety standards)
Harass, threaten, discriminate against, or defame others
Impersonate any person or organisation
Interfere with Platform security, scrape data without permission, or reverse-engineer protected systems
Use the Platform for commercial spam, unauthorised advertising, or unlawful fundraising
Misrepresent volunteering hours, attendance, or identity documents

5. Content and intellectual property

5.1 Platform branding, software, and SwaedUAE-owned content remain our property or that of our licensors.

5.2 You retain rights in content you submit (for example profile text or support messages), and grant SwaedUAE a non-exclusive licence to host and process it as needed to operate the Platform and comply with law.

5.3 Do not post content that infringes third-party rights.

6. Third-party services

The Platform may integrate third-party services (for example email, sign-in, hosting, maps, or payment providers where enabled). Their terms and privacy practices apply to their services. We are not responsible for third-party sites linked from the Platform.

7. Disclaimers

7.1 The Platform is provided on an “as available” basis for community and volunteering purposes. We aim for reliability but do not guarantee uninterrupted or error-free operation.

7.2 Organisers are responsible for on-site safety, supervision of youth volunteers, and compliance with event-specific requirements, except where SwaedUAE expressly assumes a stated role.

7.3 Information on institutional pages is general and may be updated; it is not legal advice.

8. Limitation of liability

To the fullest extent permitted by UAE law, SwaedUAE is not liable for indirect or consequential loss arising from use of the Platform. Nothing in these Terms excludes liability that cannot be limited under applicable UAE law.

9. Suspension and termination

We may remove content, restrict features, or terminate access for breach of these Terms, child-safety risk, legal obligation, or operational necessity. You may request account closure as described in the Privacy policy.

10. Changes

We may update these Terms from time to time. The “Last updated” date will change, and material updates may be notified via the Platform or email. Continued use after the effective date constitutes acceptance of the updated Terms.

11. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates. Courts of the UAE have jurisdiction, without prejudice to mandatory protections available under applicable law.

12. Contact

Support: [email protected]
General / institutional: [email protected]
Organisation: SwaedUAE Association for Culture and Community Empowerment, United Arab Emirates
Affiliation: Ministry of Community Development (MoCD)

For data-rights requests, use the Privacy policy contact channels. For child-safety concerns, use the Child safety standards reporting channels (and 999 / 116111 where a child is at risk).